Frequently Asked Questions
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TIME FRAME
EVERY ITEM IN AN OFFHAND BUNDLE IS HANDPICKED BY KELSEY & EVAN. GIVE US 2-3 WEEKS FOR SOURCING, PACKING, SHIPPING OR LOCAL PICK UP
RETURNS
ALL SALES FINAL. AT OFFHAND, WE WANT EVERYONE TO FIND THEIR CONFIDENCE. IF YOU ARE TRULY UNHAPPY WITH YOUR BUNDLE, PLEASE EMAIL US MESSAGE OFFHAND@GMAIL.COM
SURPRISE
YES! FILL OUT THE QUESTIONNAIRE & LET US WORK OUR MAGIC. WE FEEL SURPRISES IN THE MAIL THAT AREN'T BILLS) ARE FUN! LET US BRING SOME WHIMSY & IMAGINATION BACK TO YOUR LIFE.
STYLE QUESTIONNAIRE
ALTHOUGH THIS IS A SURPRISE, WE WANT TO BUILD THIS PACKAGE TO YOUR PERSONAL PREFERENCES. THE QUESTIONNAIRE ASSISTS US IN FINDING THE CORRECT SIZES & SYLES FOR YOUR BUNDLE.
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OFFHAND DISCLAIMER:
All Offhand products are laundered, spot-treated & repaired to the best of our abilities. However, with vintage & secondhand clothing, there may be product related flaws such as stains, holes & natural wear. We do our best to photograph & report any & all flaws that we find.
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All Offhand intimates are soaked for 24 hours in a housemade solvent.
At Offhand, sourcing vintage & secondhand pieces of quality is important to our goal. We believe most items can be refreshed to their original beauty with a little love. We launder, sanitize, deodorize & treat every piece before sale.
Enjoy!
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With handmade & wheel thrown ceramics, each piece will be unique. Slight variations in size, shape, & surface, should be expected & embraced.
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All sales are final.
Here at Offhand, we do our best to report any and all product related flaws.
With that being said, as consumers ourselves, we want to make sure you are happy & have your support in the future. If any questions, comments, or concerns should arise, please contact us.